Pre-Information Form

This Pre-Information Form has been prepared pursuant to Law No. 6502 on Consumer Protection (Tüketicinin Korunması Hakkında Kanun) and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) in order to inform the Buyer before the purchase of DentinCloud subscription plans. DentinCloud is a professional software service for dentists and clinics; provisions specific to consumer legislation do not apply to sales in which the Buyer does not qualify as a consumer.

ARTICLE 1 – SELLER INFORMATION

Trade name: Muhammed Mustafa Vanlı

Phone: ⁦+90 850 304 54 71⁩

Email: [email protected]

KEP (registered electronic mail): [email protected]

Tax Office / No.: Alanya V.D. / 9220990391

Website: www.dentincloud.com

ARTICLE 2 – BUYER INFORMATION

2.1. The Buyer is the clinic or person who declares their information when registering on the Platform and on the subscription purchase screen. Invoices are issued on the basis of this information.

ARTICLE 3 – ESSENTIAL CHARACTERISTICS OF THE SERVICE

3.1. DentinCloud is cloud-based dental clinic management software, used through a web browser, that offers features such as an appointment calendar, patient records and medical history, a tooth chart, treatment plans, WhatsApp reminders, a cash register and reporting. The service requires no installation or physical delivery.

3.2. Subscription plans are offered on a monthly or annual basis. The scope of each plan (number of users, storage space and the like) is stated in the pricing section of the website and on the purchase screen.

3.3. Before a subscription is purchased, the Platform may be used free of charge up to the number of patients stated on the website. No card details are requested for free use.

ARTICLE 4 – PRICE AND PAYMENT

4.1. The price of the service is determined according to the country in which the clinic is located and is published in the pricing section of the website. The total amount payable is clearly shown on the payment screen before payment is made.

For Buyers in Türkiye, the published prices include VAT.

4.2. Payment is taken by credit card or debit card through the infrastructure of the licensed payment institution iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. ("iyzico"). Card details are neither seen nor stored by DentinCloud.

4.3. No shipping, delivery or other additional fee is charged for the service.

ARTICLE 5 – PERFORMANCE AND DELIVERY OF THE SERVICE

5.1. Upon confirmation of payment, the purchased plan is activated immediately in the Buyer's account. The service is performed instantly in electronic form; there is no physical delivery.

ARTICLE 6 – TERM, RENEWAL AND CANCELLATION

6.1. The subscription lasts one month or one year, depending on the plan purchased.

6.2. Unless canceled at least 7 (seven) days before the end of the period, the subscription renews automatically for the same term and the fee for the period is charged to the registered card.

6.3. Cancellation is made in the Settings > Subscription section of the Platform. After cancellation, the service may continue to be used until the end of the paid period.

ARTICLE 7 – RIGHT OF WITHDRAWAL AND REFUND

7.1. Pursuant to Article 15(1)(ğ) of the Distance Contracts Regulation, there is no right of withdrawal for contracts relating to services performed instantly in electronic form. The Buyer acknowledges that they are aware that performance of the service begins immediately upon confirmation of payment and that they consent to this.

7.2. However, for annual subscriptions, the right of withdrawal may be exercised within 14 (fourteen) days of the purchase date, in which case the full amount paid is refunded. For monthly subscriptions, the fee for a period that has already begun is not refunded. Details are set out in the Delivery, Cancellation and Refund Terms.

ARTICLE 8 – COMPLAINTS AND OBJECTIONS

8.1. The Buyer may submit requests and complaints through the contact channels listed in Article 1.

8.2. Buyers who qualify as consumers may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) within the monetary limits set each year by the Ministry of Trade, and to the Consumer Court (Tüketici Mahkemesi) for disputes exceeding those limits.

ARTICLE 9 – CONFIRMATION

9.1. Before making payment, the Buyer confirms electronically that they have read this Pre-Information Form and have been informed of the essential characteristics of the service, its total price, the payment and performance conditions, and the right of withdrawal.